So mad and utterly fed up!

I purchased something last weekend, that wouldn't download. I emailed the store, I emailed again a few days later when I got no response, I eventually asked one of the designers that sells at the store to please tell who I could contact directly. I got hold of them finally and that's when it gets interesting. I asked for a refund on the product because I don't want/need it anymore when I couldn't download it I had to go and buy something else at a different store. They offer to send me a CD. I don't want a CD I want my money back, if I wanted a CD I would have ordered one, the best part about digi scrapping is instant gratification. See it>Buy it>Download it>Unzip it>Scrap with it>Done. So anyway they then add insult to injury by sending an email that says this order is delivered, I mean WTF are they trying to piss me off? Just to rub salt into the wound they send me a gift certificate for the amount I paid. So I have two choices, either just suck it up use the gift certificate for stuff I don't even want or just leave it there and not use it either way that's $20 down the toilet with sod all to show for it.